Friday, August 31, 2012

Air Travel: What's Hot Now: My Passport Was Stolen

Air Travel: What's Hot Now
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My Passport Was Stolen
Aug 31st 2012, 11:06

My passport was stolen a little more than five years ago. It happened at an airport in North America. When you hear stories about a stolen passport you automatically think that it happens somewhere else, somewhere less developed, and most certainly not at home. But here I was, I had just returned from a trip to Eastern Europe, and passed through customs. I don't remember the exact moment that my passport was stolen, but in an instant it went from being loosely held in my hand (having just finished speaking with a customs officer and declaring the goods I had purchased), to being gone.

At first I thought that I had passed it over to one of the friends that I had traveled with on the trip. Minutes later I realized that I was the only one missing a passport. I went numb. I chastised myself, angry that I could let this happen, that I didn't take enough care with my most important identity document. And I moved to disbelief, calling the airport's lost and found incessantly over the course of the following days. But my passport was gone. In my home country, and the airport I worked at, my passport was stolen. Here I was, a seasoned traveler and airline worker, and in the jet lag of returning home, and not paying enough attention after customs, my passport was stolen.

I was set to travel to Southeast Asia only weeks later, so I almost immediately filed a report with the police. I next went to the Passport Office to apply for a replacement passport, and to report my previous passport as lost or stolen. After presenting all of the necessary documents to prove my identity, I completed my application and soon received a new passport without incident. I worried that someone might try to use my stolen passport, but I had filed reports and assumed that I would be contacted if there were any further problems. The fact that I was able to travel on the replacement passport for the next four and a half years eased me into believing that there were no problems with the old passport. I would soon find out that I was sadly mistaken.

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Air Travel: What's Hot Now: You Can Take It With You!

Air Travel: What's Hot Now
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You Can Take It With You!
Aug 31st 2012, 11:06

If you are packing luggage with toileteries, clothes, and other items that will be checked-in instead of toted as part of your carry-on, you can refer to basic information found on your ticket. There are two very common terms on tickets, 2PC and 20K (rarely 10K).

2PC means that you are allowed to check in two pieces of luggage, normally 70lbs or 32kg per piece, and increasingly more common is 50lbs per piece. 20K (or another number like 10K for example) is a weight restriction, which means that the total weight of your checked in luggage can not exceed 20kg, or 44lbs.

On a paper ticket, you can find this information by looking for a column that is titled ALLOW., ALLOWANCE, or something similar. On the paper ticket, this column is usually located in the last column on the right hand side of the ticket.

For ticketless travel, this will appear on one of the documents that the airline emails/faxes/mails to you, and although each airline is different, this information is usually on the page that contains detailed fare information. If not, look through the contract of carriage, or conditions of contract document.

So you are ready to check in - now what? Baggage tags are placed on your checked in luggage in order to tell the luggage handlers (and the airline) where your luggage is supposed to go. Three letter airport codes were introduced to make it easier to send luggage to its rightful destination. This link to airport codes will allow you to look up the airport codes that will be part of your air travel experience, so you can take a quick look at the tag to make sure it is being sent to the correct destination.

If you are making connections, or have more than one ticket (for example you have one ticket for Chicago O'Hare, ORD, to London Heathrow, LHR on United Airlines and one for London Heathrow, LHR to Geneva, Switzerland, GVA on British Airways), do mention it at check in so that the airport agent can check your luggage through to your final destination. If you are connecting internationally, ask if you need to pick up your baggage on route - some countries allow baggage to go through, where others require you to pick it up, bring it through customs, and drop it off somewhere else, even when it has been tagged through to your destination.

You will be asked security questions at check in, which may include the specific contents. One item that is often confiscated is cooking oil (because of its highly flammable nature), so if you do decide to buy gallons of olive oil in Italy, don't be surprised if it is taken away from you at check in.

NEXT - Carry-on luggage

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Air Travel: What's Hot Now: Survival Tips for Air Travel

Air Travel: What's Hot Now
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Survival Tips for Air Travel
Aug 31st 2012, 11:06

Airports are not the most people-friendly places already. Add travel with an infant to the mix and you may wonder how you can get through the experience both sane and safe. Tips for air travel with an infant may not be 100% foolproof, but it is always important to have a plan ready when you are traveling with your baby. Then you are ready to embark on the airport portion of your journey.

Check-in
Check-in online if possible to secure the best seats possible. Although the bulkhead seat can have more space, I find for longer trips if there are going to be a few empty seats on the flight then the back of the airplane is best. Airplanes tend to fill front to back so you are more likely to have vacant seats. Plus, lavatories are often in the back of the plane so access is easier. Also, toting your items on and off is easier when you are in the back - more space in general!

Check in as much of your luggage as possible especially for longer flights, you'll feel less bogged down.

Airport Security Screening
You will likely have to take baby through the screening machine out of a stroller and possibly out of a carrier, so you may as well have baby ready to go in your arms. If you use a sling or a baby carrier, you may or may not ask to remove baby from the carrier so it is a good alternative to a stroller for moving around the airport. You can always ask the security screeners about this as you wait in line.

It is easiest to keep bottled breastmilk or formula in a plastic bag/cooler bag separate from your other carry on for quicker inspection.

Gate Area
If you still aren't satisfied with the seating, approach the gate agent and ask them what seats are available. Ask about seats with an extra oxygen mask if you have not purchased a seat for your baby. As a gate agent, and having traveled with a baby, I find that on most flights the back fills up last plus you have the added bonus of being closer to the toilets for changing the baby. I book aisle seats when I can so that walking up and down the aisle is possible.

Be prepared for possible delays by having extra diapers and wipes at hand. Plan for an onboard kit - diapers, wipes, blanket, plastic bag for trash and dirty diapers, fresh change of clothes. The extras can easily be packed in here in case of airport delays. As you head to the gate area mark your nearest restroom should you need to take care of a baby 'emergency'.

Get to the gate area early to take advantage of preboarding so that you and baby can get settled before the throngs of passengers get on board.

Arrival
Be aware that some checked items such as car seats may arrive at an oversize or special luggage section, separate from regular luggage. If you are missing any of your luggage check there first.

If you brought a stroller and checked it at the gate you may as well take your time getting off the aircraft as it needs to be retrieved by a baggage handler and brought up to the door of the aircraft. This takes time so rather than disturb baby even more, wait until the crowd is off the plane and your stroller may already be waiting for you.

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Air Travel: What's Hot Now: American Airlines Tickets

Air Travel: What's Hot Now
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American Airlines Tickets
Aug 31st 2012, 11:06

American Airlines offers check-in online, and a few of the particulars of their web check-in services:
  • American Airlines - Online check-in is available up to 24 hours prior to departure.
  • Need reservation number or AAdvantage number and an AA.com password for web check-in.
  • Available for flights within the US, Puerto Rico, and the US Virgin Islands.
  • You can check in for connecting flights, even with another airline, as long as American Airlines has an e-ticketing agreement with them.
  • You can drop off checked luggage at Curb-side Check-in, Self Service Check-in, or with an agent.

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Thursday, August 30, 2012

Air Travel: What's Hot Now: When an Airline Strikes

Air Travel: What's Hot Now
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When an Airline Strikes
Aug 30th 2012, 11:06

Whenever a strike is looming at an airline, passenger anxiety naturally increases. The uncertainty not only is among passengers, but extends to airline employees as well. In effect, if you call an airline even hours before a possible strike you are likely to be told that the company line is business as usual.

1. An Airline Agent's Experience with a Strike

I worked in reservations when the airline I work for last had a strike. Even minutes before the threat of a strike, we were not updated. Phone lines were flooded with calls, at that point the airline was not offering options. I was left apologizing for not having more information, but as far as I was aware the airline was operating.

Hours later - the airline was not operating as usual. Passengers were stranded, agents struggled to rebook passengers on other airlines during a peak travel time. Service was disrupted - some rebooked passengers now had 4 flights when they originally had one non-stop.

The airline I work for did have agreements with other airlines to accept tickets / MCOs (miscellaneous charge orders), if you could find space.

2. What is an airline obligated to do during a strike?

Nothing. There are no provisions guaranteeing you anything in the case of a labor disruption. Sometimes there is advance notice that a strike might occur, other times it is a wildcat strike such as a sick-in where airline employees call in sick en masse. That being said, airlines will usually try to do something for its passengers.

3. What will an airline try to do during a strike for its most frequent flyers?

If you are a top tier frequent flyer member, the airline is probably working on rebooking your travel before you even reach an agent. The airline wants to maintain its most loyal passengers and will try and accommodate them first.

4. What an airline may to do during a strike - Rebooking on other airlines

  • During a strike, an airline will often rebook on partner airlines, space permitting. You will be waiting a long time on the phone or at the airport, but an airline will turn to partner airlines as a strike lingers.
  • An airline may offer to rebook on non-partner airlines. This usually does not occur until all partner airline options have been exhausted. When I was rebooking passengers we eventually got the go-ahead to use any airlines as long as there was a ticketing agreement with them. One awful rebooking involved San Francisco to Amsterdam and ended up with connections in Denver, Chicago, Boston and London on 3 airlines.

5. Possible passenger options during a strike - Rebooking without fees

  • Although airlines are not obligated to do anything during a strike, they will usually loosen their ticket rules. If a strike does not affect all flights then you are likely to be able to standby for other flights without fees, thus arrive at the airport early.
  • In the same vein, you may be able to rebook for later travel dates without fees. And if a strike drags on, refunds without penalties are often offered.
  • Unfortunately, the airline may not offer many options, save rebooking you on their next available flight if yours cancels. In the days after 9/11, some passengers could not be accommodated for days after their original flights on 9/11 and 9/12.

6. Information during a strike

An airline may simply post their policies / news on their website as circumstances change. It is always a good idea during a strike to check the airline's website.

7. What should you do to protect yourself during an airline strike?

  • If you are flexible with your travel dates, call to see if you can rebook. Strikes often mean that you can change your ticket for future travel without fees.
  • If you do not need to travel and the strike is longer, call for a refund. A strike that drags on will lead an airline to permit refunds without fees as even after flights are back to normal there is likely to be a huge backlog of disrupted passengers.
  • Check if your travel insurance covers labor disruptions.
  • Check for partner airlines check to see if there is space on them, and see if you can rebook as it may be allowed by the striking airline.
  • As a last resort (expensive), book a refundable ticket on another airline. You can refund the ticket if you do not end up requiring it.

8. Strikes and low cost or charter airlines

It may be a generalization but low cost and charter airlines are likely to have less options since they don't usually have ticketing agreements with other airlines, and may have less service to the destination you are traveling to.

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Air Travel: What's Hot Now: Too Many Passengers, Not Enoug

Air Travel: What's Hot Now
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Too Many Passengers, Not Enoug
Aug 30th 2012, 11:06

Bear in mind that you are never required to volunteer to be bumped off of a flight. The best way to avoid being involuntarily moved to another flight is to prebook seats. It is important to note that not all airlines permit this, and even the ones that do have a threshold set where even reservation agents simply can't reserve a seat number for you in advance. The percentage varies, but most airlines that allow for seat reservations cut them off when the flight is between 65 and 85 percent sold.

If you are traveling on more than one airline, consult with each airline to see if you can prebook your seats. Even if it is an undesirable seat to you (a middle seat, seats that are rows apart when you are traveling with other people, etc.), at least it is a reservation and they can try to improve it at the airport. Many airlines charge for prebooking a seat, but it can be money well spent on a busy flight.

The other way to best avoid being involuntarily moved from your flight is to check in as early as possible. There are some who will say you can get the best seats if you check in at the last minute, that they will bump you up to business class. This may happen in rare instances, but it is not a rule of thumb! Checking in at the last minute for a full flight often means a middle seat in the back row which is far from amusing on a long flight.

The tone of this should not lead you to think that every flight is hugely oversold, and people are being moved from their flights all the time. Certainly oversells occur more frequently at holiday times, but they can occur if other flights have been canceled or if the aircraft has been downgraded (changing a plane from a larger aircraft to a smaller one).

Even if you do volunteer to take a later flight, you may still be taking your original flight because a flight may break open (seats become available because people haven't shown up) minutes to departure.

But if your flight is full, and you don't mind lounging around in an airport, or traveling the next day it can be quite profitable getting bumped!

One of my favorite examples of this is a day where I was the agent at the gate for flights to Miami during spring break. There was a family traveling, but they didn't need to be there until two days later. Well the flights were oversold the entire day, but there were four flights to Miami. They volunteered to be bumped, and did so for the first three flights, and took a flight out at 7pm after racking up $900 each in compensation. They were given lots of meal vouchers to pass the time munching away. It was a family of four and I don't know if I have ever seen passengers happier to miss flights than they were, but I am quite sure that they smiled all the way to Miami.

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Air Travel: What's Hot Now: Travel With an Infant, Baggage

Air Travel: What's Hot Now
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Travel With an Infant, Baggage
Aug 30th 2012, 11:06

With most airlines, infants who travel and don't occupy a seat are still given a luggage allotment.

The disclaimer here is of course that not all airlines are considerate enough to accept items for your infant as a separate free allotment, and should you have further questions especially if traveling on a low cost airline, then contact them directly. The free allotment described in this feature are usually offered on airlines that are not principally classified as low cost or charter airlines.

Even though you may not have purchased a separate seat for your infant, you can check in luggage for the infant. In addition to your own free baggage allowance, the infant is entitled to one checked piece of luggage that is usually permitted the same weight allowance, or close to it, as if the infant was in a purchased seat.

In addition to a checked piece of luggage, the following items are usually accepted without charge as long as no items such as toys and clothes are teeming out of them - baby/car seat, bassinette, and stroller. Note that baby beds are not included in that list and would be considered excess baggage if you have already checked in your luggage limit.

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Wednesday, August 29, 2012

Air Travel: What's Hot Now: My Packing List - Carry On

Air Travel: What's Hot Now
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My Packing List - Carry On
Aug 29th 2012, 11:06

I really hate packing more than carry on luggage when I travel. On most airlines you are allowed to bring 2 pieces of carry on luggage, and instead of checking in luggage, I make sure I pack light. That way the horror stories of lost luggage don't really apply. Now you may prefer to pack differently, but I've written up a list of what I bring with me for travel to warmer climates (and have had a similar list for travels of up to almost 2 months at one time).

This is my packing list for my most recent, 2 week, Caribbean vacation:

  • Passport, Wallet and Travel Insurance
  • Guidebook and Phrase book
  • Vitamins / Medications
  • List of Emergency Contacts
  • List of Ailments / Known Conditions / Blood Type
  • List of phone numbers for hotels / airlines
  • Clear Plastic Baggies
  • Clear Plastic Baggy for toiletries including sunblock, bug repellant, toothpaste, moisturizer, antiseptic ointment, antiseptic wipes, bandaids, deodorant, shampoo samples, hair gel, etc.
  • razors, comb/brush
  • 2 wrinkle free dresses (substitute dress pants and shirt for a man)
  • pair of sandals
  • pair of flip flops
  • pair of sneakers
  • pair of aqua shoes (this is me, I don't like touching the sand when I am swimming and can't see what may be on the sand!)
  • swimsuit
  • sunglasses / visor (or ball cap)
  • a warm cardigan or hooded sweatshirt (I wear this on flights so it doesn't take up space, could be substituted for a light jacket)
  • 3 t-shirts
  • 3 tank tops
  • 2 light, see through tops to cover arms
  • 1 pair of sweatpants and t-shirt to sleep in
  • 2 pairs of capris (could be substituted for shorts)
  • 2 light skirts (1 pair of khakis for a man)
  • 8 pairs of underwear, 3 bras
  • 4 pairs of socks
  • 2 pairs of pantyhose (more socks for a man)
  • camera
  • rechargeable batteries and charger
  • travel alarm clock
  • mp3 player

Then I still have room for a second carry-on with a few magazines and books and any other etc.s that I may need.

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Air Travel: What's Hot Now: Security Surprise

Air Travel: What's Hot Now
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Security Surprise
Aug 29th 2012, 11:06

The TSA has banned lighters in both carry-on and checked luggage, so if you are traveling within, to, or from the United States, you will need to leave your lighter at home.

You may be surprised that despite the evolution of security at airports that has been occurring over the past few years that many potential "weapons" are being allowed to go through airport security and may be brought on board. There are various banned items depending on the country you are traveling from, but you may be surprised at what is allowed on board these days.

Did you ever think of your tennis racket as a weapon? Because it is a sporting item, you'll be checking it in. As more governments worldwide take over the task of security screening at airports, it becomes even more important to know before you go or risk having some of your belongings being confiscated, or at least sending you back to check them in.

In a recent CNN article, they reported some of the items still allowed for transport as carry-on in the U.S.. Be aware however, that depending on which country you are traveling to, or in, that the list of allowable items for carry-on will vary.

In the U.S. corkscrews are allowed for carry-on, whereas in Canada corkscrews are only permitted in checked luggage. Toy weapons are banned as carry on in the U.K., Canada, and other countries, but only true-looking replicas are banned in the U.S.. Metal nail files are nearly universally banned, but nail clippers with no metal nail file are not.

Any doubt of what you can or can't bring can be taken away by following the links to some of the government websites about airport security screening. Any further doubts? Then it is a good idea to call the airline directly as they will outline what can/not be brought on board, and can advise you not only about banned potential weapons, but about what the airline considers dangerous goods as well.

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Air Travel: What's Hot Now: Pets and Flying with Airlines

Air Travel: What's Hot Now
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Pets and Flying with Airlines
Aug 29th 2012, 11:06

Traveling with pets is not always easy. In terms of air travel some airlines allow for the carriage of pets while others do not. Pets travel in approved kennels in either the cargo hold or in the passenger cabin.

1. 2 Types of Air Travel with Your Pet

There are two types of travel for a pet with the airlines: in cabin (or carry-on), and in the cargo hold.

2. Your Pet's Comfort

Time of year, and international travel are just two factors that can affect traveling with your pet. In terms of comfort, there are a few quick tips to consider as well.

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Tuesday, August 28, 2012

Air Travel: What's Hot Now: Pets Travel - Continental Airl

Air Travel: What's Hot Now
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Pets Travel - Continental Airl
Aug 28th 2012, 11:06

Information about flying with your dog, cat, or other pets on Continental Airlines

A summary of tips, rules, restrictions and fees for flying with your pet on Continental Airlines:

  • Cats, dogs, pet rabbits and household birds are permitted in cabin on most flights within the US, and count as a carry-on bag.
  • For pets in cabin the carrier must fit under the seat and the pet must stay in the carrier at all times while on board.
  • Ensure that you have a valid health certificate issued by a veterinarian.
  • "Earn OnePass miles through our popular PetPass program. OnePass members can earn one (1) OnePass mile for every dollar spent (including tax, fuel and security surcharges) when transporting a pet using Continental's acclaimed PetSafe service (in-cabin pets and service animals do not qualify for this program). Simply present your OnePass number at the time of booking your pet, and the miles will be credited to your account within 6 to 8 weeks."
  • For pets traveling in the cargo hold, include two empty dishes (for food and water), accessible from the outside. Also ensure there is absorbent material for litter.
  • Fee - For pets traveling in the passenger cabin - $125 one way within the United States and pets can be booked online. If traveling internationally, contact the reservations office - 1-800-525-0280 regarding pet acceptance and fees. For travel in the cargo hold, Continental Airlines maintains a chart of rates that run up to several hundred dollars one way.

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Air Travel: What's Hot Now: Preferred Seating - Emergency

Air Travel: What's Hot Now
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Preferred Seating - Emergency
Aug 28th 2012, 11:06

Although not all airlines restrict the booking of exit row seating be forewarned - if you or someone you are traveling with falls under the restrictions placed on the emergency exit rows, you/they will be reseated. The inflight crew will not ignore safety procedures, which certainly does include whether a passenger should or shouldn't be seated in the exit row.

So what passengers may be barred from being seated in an emergency exit row?

  • Children under 12 (sometimes up to 15) years old
  • Unaccompanied minors
  • Infants
  • Passengers with any physical or mental limitations that may affect a passenger's ability to perform the functions required to remove the door and/or clear the path in the case of an emergency
  • Passengers traveling with a pet or service animal
  • Passengers who do not feel comfortable with the idea of performing the necessary duties in the case of an emergency
  • Passengers who do not speak any of the languages used by the crew on board (passengers in the exit row need to be able to understand safety instructions in the case of an emergency)
  • Passengers who have requested additional assistance from the airline, whether it be assistance to or from the aircraft, additional assistance on board, etc.
The extra legroom can almost make you forget that your elbows are snuggly planted against your rib cage, but the emergency exit row comes with restrictions. Make sure that you do not fall under those restrictions when you secure a seat in order to avoid the disappointment or frustration of being reseated.

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Air Travel: What's Hot Now: Fly Dubai - Low Cost Airlines

Air Travel: What's Hot Now
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Fly Dubai - Low Cost Airlines
Aug 28th 2012, 11:06

Founding Year
2008, flights scheduled in 2009

Headquarters / Principal Hub
Dubai, United Arab Emirates

Website
The airline's website

Phone Number
04 301 0800 (United Arab Emirates)

Seat Maps
not applicable - 737-800s for the fleet.

Where they fly
"From 01 June 2009, flydubai will offer daily return flights between Dubai and Beirut
From 02 June 2009, flydubai will offer daily return flights between Dubai and Amman
The flydubai network will expand rapidly. You’ll soon be able to flydubai to other cities in the Middle East, GCC and India. And eventually, the network will extend to Iran, Eastern Europe and North & East Africa."

Crashes / Incidents
not applicable

Interesting Fact
Only carry-on luggage is fee-free

News Room
News / press releases

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Monday, August 27, 2012

Air Travel: What's Hot Now: Airline Essentials - American

Air Travel: What's Hot Now
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Airline Essentials - American
Aug 27th 2012, 11:05

Year Founded:

Founded in 1930 as American Airways, American first flew routes from Dallas to Boston, Chicago, New York and Los Angeles.

Headquarters / Main Hub of American Airlines:

Dallas, Texas is headquarters to American Airlines, and its main hub is Dallas-Fort Worth International Airport (DFW), with other major hubs in Chicago and Miami.

Official Website:

Seat Maps:

Phone Number:

Phone number - 800-433-7300

Frequent Flyer Program and Global Alliance:

American Airlines' frequent flyer program is AAdvantage.
American is one of the founding members of the global alliance Oneworld.
Frequent flyer info

Major Crashes / Incidents:

2 American Airlines flights were involved in the September 11, 2001 attacks. Flight 11 and 77 had no survivors.
Before the terrorist attacks in 2001, the deadliest crash in the United States was American Airlines flight 191 which killed all 271 people on board on May 25, 1979.

American Airlines News:

Interesting Fact:

American Airlines started the frequent flyer program in 1981. It was the first airline to have a loyalty program on such a grand scale, and now virtually every major airline in the world has some form of American's frequent flyer model.

On a lighter note - December 2006, an American Airlines flight made an emergency landing in Nashville after a passenger lit a match to try and hide flatulence-related odors.

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Air Travel: What's Hot Now: Giving the Gift of Air Travel

Air Travel: What's Hot Now
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Giving the Gift of Air Travel
Aug 27th 2012, 11:05

If you want to buy a unique gift for those who enjoy travel, then gift certificates from an airline may prove to be a perfect present.

Here is a large sampling of what different airlines have to offer for those who are considering giving the gift of travel:

  • American Airlines - Purchase up to 40,000 miles as a gift of travel. You must be an AAdvantage member to purchase miles (if you aren't you can sign up at American Airlines main web site). Once purchased, points are non-refundable, non-transferable and no exchanges are permitted.
  • Air Canada - Air Canada's mileage program, Aeroplan, allows you to purchase travel miles as gifts for up to three people.
  • British Airways - You can buy Executive Club miles as a gift for someone else. Members can only purchase / receive an absolute total of 24,000 purchased BA Miles in any one year.
  • Delta Airlines - Gift certificates from Delta are valid for one year from the date of purchase and may be redeemed for travel to any Delta destination. Purchase them at one of Delta's ticket offices or airport locations.
  • Delta Airlines - Delta has a fairly generous mileage gift program - up to 4 people at once and a maximum of 60,000 miles.
  • Frontier Airlines - Frontier Airlines gift cards can be purchased in amounts from $25 to $1500. They don't expire and can be sent as virtual cards via email, or as physical gift cards.
  • Southwest Airlines - Southwest gift cards can be purchased in any amount between $10 and $1,000 online or through the reservations department.

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Sunday, August 26, 2012

Air Travel: What's Hot Now: Flights Canceled, Delayed and

Air Travel: What's Hot Now
These articles that had the largest increase in popularity over the last week // via fulltextrssfeed.com
Flights Canceled, Delayed and
Aug 26th 2012, 11:05

How has Rule 240 changed?
Because Rule 240 deals with cancellations and delays, it is probably the best known of any 'rules' pertaining to the airline industry. What makes defining Rule 240 so troublesome is that since the deregulation of the U.S. airline industry Rule 240 is not a federal requirement. Therefore, if the airline has submitted the rule in their respective contracts (also conditions) of carriage (the ticket is a contractual agreement that an airline and passenger enter regarding the transport of a passenger) then the airline has a Rule 240, but it doesn't have to.

A common misconception is that all airlines are required to have a Rule 240, but they do not. And airlines have different versions of Rule 240, making it even more difficult for passengers to know their rights in the event of a delay or cancellation that has been caused by the airline.

What is considered the airline's fault regarding delays and cancellations?

  • mechanical problems
  • late arrival of an aircraft
  • pilots or other crew that are not at the aircraft on the time
  • other factors that are within an airline's control

What details might a Rule 240 include?
A Rule 240 may or may not include the following items:

  • meal vouchers
  • confirmation on the airline's next flight or on another airline
  • option to not travel and obtain a refund
  • hotel accommodation
  • ground transportation
  • phone calls

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Air Travel: What's Hot Now: AirTran Airways Tickets

Air Travel: What's Hot Now
These articles that had the largest increase in popularity over the last week // via fulltextrssfeed.com
AirTran Airways Tickets
Aug 26th 2012, 11:05

AirTran Airways offers check-in online, and a few of the particulars of their web check-in services:
  • AirTran Airways - Check-in online up to 24 hours prior to departure.
  • Need either the confirmation number or your A+ rewards number to check-in.
  • If you have checked luggage you will need to go to curbside baggage check or to the ticket counter to check bags.

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Saturday, August 25, 2012

Air Travel: Most Popular Articles: When Flights Cancel due to Wea

Air Travel: Most Popular Articles
These articles are the most popular over the last month. // via fulltextrssfeed.com
When Flights Cancel due to Wea
Aug 25th 2012, 11:36

Hurricanes, blizzards, fog and floods. Just a few of the weather elements that can lead to your flight being canceled. When flights cancel due to adverse weather, airlines usually have a policy set up for passengers.

When you see that weather is going to affect your travels, what can you expect? Many of the airlines invoke similar policies for dealing with cancellations or delays due to inclement weather. Similar, not always universal, and you may or may not be protected on another flight.

Here is a primer on what your airline policy may look like if your flight is cancelled due to weather (check with the airline you are flying with as not all of these possibilities will necessarily apply):

  • Flexible changes to tickets - may be worded along the lines of being able to move your entire itinerary up to seven days before or after the originally scheduled date.
  • Changing your ticket completely - you may be able to apply the full value of your unused ticket toward the purchase of a ticket to a different destination.
  • Change ticket without penalties - usually at least a one time change without fees is permitted, following the same itinerary.
  • Refunds and partial refunds - with really bad weather, where flight schedules are affected by days rather than hours, airlines may offer to refund your unused ticket and sometimes even the unused portion of your ticket if you have begun travel.
  • No hotel or transport - weather related cancellations exempt the airline from compensating passengers. Inclement weather is considered a force majeure or an act of god, and airlines are not required to pay for food / transport / lodging. Exceptions are sometimes made, but should not be expected.

A few tips for dealing with weather related cancellations:

  • Call ahead or check online before you go to the airport. If the roads are treacherous, the runways will be too.
  • If you are at the airport when your flight cancels, you can line up to see a gate agent or at the ticket counter, but this may take a really long time. The gate agent may send you to the ticket counter anyhow, or may be required to leave and go to the next flight.
  • If you are at the airport when your flight cancels call the reservations department immediately. They are the best chance at getting something rebooked for you.
  • If you are at the airport when your flight cancels check both departure and arrival screens. Chances are if flights later than yours are not operating, a later rebooked flight on the same day may end up cancelling. Checking the arrival board will give you an idea of whether enough airplanes are coming in to actually turn around and operate as another flight.
  • If you are at the airport when your flight cancels, and you are a connecting passenger, ask the gate agent if you should head to the ticket counter or if there is a desk for connecting passengers. Although not obligated, many airlines will take care of passengers who are in transit, particularly if the weather delays/cancellations were not foreseen or advised of when you began your journey.
  • Checking the weather at your destination may give you an indication of whether a flight can even fly.

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Air Travel: What's Hot Now: JetBlue's Jet Blues

Air Travel: What's Hot Now
These articles that had the largest increase in popularity over the last week // via fulltextrssfeed.com
JetBlue's Jet Blues
Aug 25th 2012, 11:05

The incident of a passenger who was allegedly forced to sit on a toilet for several hours on a cross-country JetBlue flight is an interesting one. It has had a lot of media play as the affected passenger has decided to sue the airline.

What doesn't seem to get as much play is the fact that the passenger was traveling on a buddy pass - essentially, a standby pass.

Most airlines have pass privileges for employees, and some sort of allotment of passes for non-airline personnel. An airline employee is able to give a pass then to a friend or family member to fly at a very reduced rate, on a standby basis. These standby passes are not always easy to use as seats are only allotted after every revenue passenger is put on the flight, and then the vast majority of airlines start doling out the remaining seats on a seniority basis.

The order is usually employee/partner/spouse, dependents, parents, and then buddy pass travel. So it seems in this incident an employee agreed to take a jump seat so that someone with a much lower priority made it on the flight. It appears too, that if the employee hadn't taken the jump seat, the passenger suing JetBlue would not have made it on the flight at all.

So who is to blame? There are a lot of parties involved.

Should the employee who took the jump seat have been allowed to rescind that offer during the flight because the jump seat wasn't comfortable? Probably not, what isn't as clear is if any laws were broken, or whether it violated JetBlue policy for staff travel.

Is the crew of the flight to blame? I would say the jury is out. In the airline industry in general, the captain often has the last word in scenarios that involve their flights, particularly once it is taken off the bridge and is now in active status. Their plane is is their jurisdiction. This doesn't always mean they'll make the "right" decision, but they have to consider safety standards and make a choice. In this situation, it would be interesting to know whether the captain was clearly aware that said passenger would be relegated to the lavatory for a good portion of the flight.

Should the employee who gave the buddy pass be blamed? It is hard to know whether the employee clearly made the rules of standby travel known to the passenger who used a pass, but certainly an incident of sitting on a toilet for part of a flight was not a possibility that an airline employee would think was even possible.

Should the airline be blamed? If the toilet seating option is one that is not clearly banned by the airline regarding employee standby travel, then perhaps they will need to clarify contingent travel rules for their employees, and their respective buddies.

Should the passenger share in the blame? It's difficult to know exactly what happened. Whether a jump seat might have been offered, or whether a seat was secured for the essential take-off and landing periods.

I do think that suing for a huge amount of money is a bit off base when traveling on a buddy pass. I am not condoning the treatment of the passenger, but honestly when I travel on an employee pass I usually feel grateful to get a seat. I know that until the door of that aircraft closes, we've pushed from the gate, and are airborne, that my seat could be taken away for a revenue passenger, or someone with a higher staff travel priority than me.

Those on buddy passes don't often understand this part of pass travel - that your seat is not guaranteed, that you simply are not always afforded the same treatment of a paying passenger. Granted, it being a seat on the toilet is shocking, and the safety issue of it is what needs to be the focus.

I suppose I would feel the multimillion dollar suit would be justified if this was a regular, revenue passenger, but having used employee travel passes for well over a dozen years, I don't know if that kind of monetary compensation is warranted.

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Friday, August 24, 2012

Air Travel: What's Hot Now: Frequent Flyer - Northwest

Air Travel: What's Hot Now
These articles that had the largest increase in popularity over the last week // via fulltextrssfeed.com
Frequent Flyer - Northwest
Aug 24th 2012, 11:05

Northwest Airlines merged with Delta Airlines and now has a harmonized frequent flyer program with Delta. The Northwest Airlines name is being phased out.

According to Delta Airlines - "SkyMiles helps you save time and money in all kinds of ways, from travel to telecommunications."

SkyMiles

phone 800-323-2323

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